Privacy Policy

Who We Are

Expedify is operated by Expedify Limited, a company incorporated in Hong Kong. For purposes of applicable privacy laws, Expedify acts as the "data controller" of your personal information.

Scope of This Privacy Policy

This Privacy Policy applies to visitors of our websites, users of the Platform, affiliates and agents, customers, service providers, applicants, and individuals interacting with Expedify. It covers information collected through our websites, dashboards, applications, APIs, communications, customer support, marketing activities, and related services.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including full name, email address, phone number, login credentials, payment information, billing details, government-issued identification where required, business information, tax information, social media accounts, uploaded documents, customer support inquiries, and communications with us.

Affiliate & Agent Information

If you participate in the Expedify affiliate or agent network, we may additionally collect referral information, payout details, commission history, marketing sources, performance metrics, and verification documents.

Travel-Related Information

Depending on the services used, we may collect passport details, driver's license information, travel itinerary details, visa-related information, translations, photographs, signatures, or other documentation necessary to facilitate services. We only collect such information when required for service fulfilment or compliance purposes.

Information Collected Automatically

When you use the Platform, we may automatically collect IP address, browser type, operating system, device identifiers, referral URLs, usage behaviour, pages visited, click activity, session information, cookies, analytics data, and log files.

Cookies & Tracking Technologies

We use cookies, pixels, tracking scripts, analytics tools, and similar technologies to improve user experience, analyse traffic, personalise content, track referrals, measure campaign performance, and enhance Platform functionality. You may disable cookies through your browser settings, though some Platform functionality may be limited.

How We Use Information

We may use personal information to provide and operate services, process transactions, manage accounts, track referrals and commissions, verify identity, facilitate payouts, communicate with users, provide customer support, improve the Platform, detect fraud or abuse, enforce policies, comply with legal obligations, conduct analytics, personalise user experience, and send marketing or promotional communications.

Legal Bases for Processing

Where applicable under laws such as GDPR, we process personal data based on consent, contractual necessity, legitimate interests, legal obligations, or other lawful grounds.

Sharing of Information

We may share information with payment processors, service providers, affiliate or referral partners, cloud hosting providers, analytics providers, fraud prevention vendors, legal authorities, compliance providers, or other third parties necessary to operate the Platform. We do not sell personal information to third parties.

Third-Party Services

The Platform may contain links to third-party websites, products, or services. Expedify is not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those third parties independently.

International Data Transfers

Your information may be processed and stored in countries outside your country of residence. By using the Platform, you consent to such international transfers where permitted by law. We take reasonable steps to ensure appropriate safeguards are implemented for cross-border data transfers.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, or maintain legitimate business operations. Retention periods may vary depending on the nature of the data and applicable legal requirements.

Your Rights

Depending on your jurisdiction, you may have rights to access your personal information, correct inaccurate information, delete personal information, restrict processing, object to processing, withdraw consent, request portability, and lodge complaints with regulatory authorities. Requests may be submitted to [email protected].

Marketing Communications

You may opt out of marketing communications at any time by clicking unsubscribe links, adjusting account settings, or contacting us directly. Operational or transactional communications may still be sent when necessary.

Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration. However, no system or transmission method is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from minors without appropriate parental or legal consent where required by law.

Compliance & Fraud Prevention

We may use automated systems, analytics tools, and compliance procedures to detect fraud, prevent abuse, verify identity, monitor transactions, and enforce Platform policies. We reserve the right to suspend accounts or withhold services where suspicious activity is detected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting the updated version on the Platform. Your continued use of the Platform constitutes acceptance of the revised Privacy Policy.

Contact

For privacy-related inquiries, requests, or complaints, contact the Privacy & Compliance Team at [email protected].