Contact Us

A real person reads every message. We reply within one business day. If your travel is in less than 48 hours, say so in the subject line.

Customer support

[email protected] — orders, document status, delivery
[email protected] — press, legal, data requests

Partners and agents

[email protected] — agent commissions, payouts, disputes, business partnerships

If you represent a travel agency, rental-car network, or another business that sends customers our way regularly, email us and we'll walk you through the agent programme.

Common questions

The agent FAQ covers commissions, payouts, refunds, digital IDP disclosures, and how to leave the programme. Worth checking before you write.

For commission disputes specifically: email [email protected] with the subject Commission Dispute - [Your Name] - [Statement Month]. You have 30 days from your payout statement to raise one.

Registered office

Hong Kong

Expedify HK Limited
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road
Central, Hong Kong S.A.R.